YOUR QUESTIONS, ANSWERED

Frequently Asked Questions

Beachfront view from SAMARA Lodge Vilanculos, overlooking the sandy shoreline and turquoise waters of the Indian Ocean.
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About SAMARA

What is SAMARA?

SAMARA is a hospitality brand bringing together distinctive stays in remarkable places. Our collection includes different types of accommodation, each shaped by its destination and character.

When did SAMARA begin?

SAMARA began in 2006 with its first lodge in Vilanculos, Mozambique, marking the beginning of our journey in hospitality.

How has SAMARA evolved?

In 2014, SAMARA expanded with its first apartments in Vilanculos. Today, the brand is entering a new chapter with a growing collection of distinctive stays.

What types of stays does SAMARA offer?

Our collection includes different types of accommodation, from lodges and apartments to other distinctive stays, each with its own character.

Where can I find SAMARA stays?

SAMARA began in Vilanculos and is now expanding into new destinations, with more stays being added to the collection over time.

What makes a stay a SAMARA stay?

We look for places with character and a strong sense of place, then create stays around thoughtful hospitality, comfort, and the experience of being there.

Is SAMARA a hotel chain?

SAMARA is a collection of distinctive stays rather than a traditional hotel chain. Each property has its own identity while sharing the SAMARA approach to hospitality.

Are all SAMARA properties operated the same way?

No. Every property is different, reflecting its location, accommodation type, and character while remaining part of the SAMARA collection.

Stays & Experiences

What can I expect from a SAMARA stay?

Every SAMARA property is different, with its own character, setting, and way of staying.

Does every property offer the same experiences?

No. Experiences and services vary by property and destination. See the individual stay for details.

Can I arrange experiences during my stay?

Where available, experiences can be arranged through the individual property. Check the property page or contact our team for details.

Can I request special arrangements?

Let us know what you have in mind and we'll see what can be arranged at your chosen stay.

Can SAMARA accommodate private events or weddings?

Some properties may be suitable for private events or celebrations. Availability and arrangements depend on the individual property.

Booking Process

How do I book a SAMARA stay?

Choose your stay, select your dates and guests, review your reservation, and complete your booking securely online.

Can I book directly through SAMARA?

Yes. You can book your stay directly through the official SAMARA website.

What happens after I complete my booking?

You'll receive a confirmation with your reservation details. Additional information about your stay and arrival will be provided before check-in.

Can I change my reservation after booking?

Changes depend on your reservation's terms and availability. Contact us if you need assistance with an existing booking.

Can I cancel my reservation?

Cancellation conditions depend on the rate and booking terms selected at the time of reservation.

Is my payment secure?

Payments are processed through secure payment infrastructure. Your payment details are handled according to applicable security and privacy standards.

What if I have a problem during the booking process?

Our live chat is available to help with questions or issues while you're making your reservation.