‍Last updated: 28 September 2026

This Cookie Policy explains how SERENITY HIDEAWAY – EMPREENDIMENTOS IMOBILIÁRIOS, UNIPESSOAL, LIMITADA (“Serenity”, “we”, “us” or “our”) uses cookies and similar technologies through the Samara Stays website and related online services.

SERENITY HIDEAWAY – EMPREENDIMENTOS IMOBILIÁRIOS, UNIPESSOAL, LIMITADA
NIPC: 519356276
Email: legal@samarastays.com
Telephone: +351 239 065 365

This Cookie Policy should be read together with the Samara Stays Privacy Policy and Terms & Conditions.

1. What Are Cookies?

Cookies are small text files or similar technologies that may be stored on or accessed from your device when you visit a website.

Cookies can enable a website to:

• function correctly;
• remember information;
• maintain a session;
• understand how visitors use the website;
• improve website performance; and
• provide certain functionality.

Similar technologies, including pixels, tags, local storage and other identifiers, may perform functions comparable to cookies.

2. How We Use Cookies

Samara Stays may use cookies and similar technologies for the following purposes:

2.1 Strictly Necessary Technologies

These technologies are necessary for the operation and security of the website and reservation services.

They may be used to:

• maintain website functionality;
• maintain booking sessions;
• enable requested functionality;
• maintain security;
• prevent abuse or fraudulent activity; and
• support technical operation.

These technologies generally cannot be disabled where they are strictly necessary for the requested service to function.

2.2 Functional Technologies

Where applicable, functional technologies may allow the website to remember choices or preferences and provide enhanced functionality.

2.3 Analytics Technologies

Samara Stays uses Google Analytics to help understand how visitors use the website and to evaluate website performance.

Analytics may provide information such as:

• pages visited;
• approximate interaction with the website;
• session information;
• technical information concerning the device or browser; and
• general website usage patterns.

Analytics technologies are subject to the applicable consent requirements.

2.4 Customer Support Technologies

Samara Stays uses Tawk.to to provide online customer-support and chat functionality.

Where applicable, Tawk.to may use cookies or similar technologies necessary to provide and maintain its chat functionality and related services.

The processing of personal data associated with customer support is also governed by the Samara Stays Privacy Policy.

3. Categories of Cookies

Cookies used through Samara Stays may generally fall into the following categories:

CategoryPurposeStrictly necessaryWebsite functionality, security, sessions and requested servicesFunctionalPreferences and enhanced functionalityAnalyticsUnderstanding website usage and performanceSupportProviding online customer-support functionality

The specific cookies and technologies used may change as the website and its services develop.

4. Consent

Where applicable law requires consent for the use of a particular cookie or similar technology, Samara Stays will request consent before using that technology.

You may:

• accept applicable cookies;
• reject non-essential cookies; or
• manage your preferences through the available cookie-consent mechanism.

The availability of particular controls may depend on the device, browser and consent-management technology being used.

5. Withdrawal or Modification of Consent

Where cookies are based on consent, you may withdraw or modify your consent at any time using the cookie-preference mechanism made available on the Samara Stays website.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

Strictly necessary technologies may continue to operate where they are required for the website or a service expressly requested by you.

6. Browser Controls

Most modern web browsers allow you to:

• view stored cookies;
• delete cookies;
• block cookies;
• restrict certain types of cookies; or
• receive warnings before cookies are stored.

Disabling certain cookies may affect the functionality of the Samara Stays website or prevent particular services from operating correctly.

7. Third-Party Services

Samara Stays may use third-party services that place or access cookies or similar technologies.

The providers currently used for relevant website functionality include:

• Google Analytics — website analytics;
• Tawk.to — online customer support.

The providers and technologies used by Samara Stays may change from time to time.

Where third-party technologies process personal data, further information is provided in the Samara Stays Privacy Policy.

8. Google Analytics

Google Analytics is used to obtain information concerning website usage and performance.

The use of Google Analytics is subject to the applicable configuration, consent requirements and Google's own terms and privacy documentation.

Further information concerning Google's processing of information is available through Google's applicable privacy documentation.

9. Tawk.to

Tawk.to provides online chat and customer-support functionality on the Samara Stays website.

Information exchanged through the chat service may constitute personal data and is processed in accordance with the Samara Stays Privacy Policy and the applicable terms and privacy information of the service provider.

10. Cookies and Personal Data

Not every cookie or similar technology necessarily identifies an individual.

Where information collected through cookies or similar technologies constitutes personal data, it shall be processed in accordance with applicable data-protection legislation and the Samara Stays Privacy Policy.

The Privacy Policy explains:

• the purposes for which personal data is processed;
• applicable legal bases;
• data recipients;
• retention;
• international transfers;
• data-security measures; and
• applicable data-protection rights.

11. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect:

• changes to the website;
• changes to cookies or similar technologies;
• changes to service providers;
• changes to applicable law; or
• changes to our processing practices.

The current version will be made available on the Samara Stays website together with its effective date.

12. Contact

Questions concerning this Cookie Policy may be submitted to:

SERENITY HIDEAWAY – EMPREENDIMENTOS IMOBILIÁRIOS, UNIPESSOAL, LIMITADA
Rua Bernardino Machado, 50, 2D
3030-299 Coimbra
Portugal

Email: legal@samarastays.com
Telephone: +351 239 065 365

13. Effective Date

This Cookie Policy is effective from 28 September 2026.

End of Cookie Policy

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