Accessibility
Last updated: 28 September 2026
Samara Stays is committed to making its website and digital services accessible and usable by as many people as reasonably possible.
This Accessibility Statement describes our approach to accessibility and the measures we take to improve the accessibility of the Samara Stays website.
1. Scope
This statement applies to the Samara Stays website and relevant digital interfaces made available through it, including pages used to obtain information, search for accommodation and make reservations.
Accessibility may vary between different pages, services, devices and third-party components.
2. Accessibility Commitment
We seek to provide a website that can be used by people with different abilities, devices and methods of interaction.
Where reasonably practicable, we aim to:
- provide clear and understandable content;
- maintain consistent navigation;
- provide appropriate text alternatives for relevant non-text content;
- maintain sufficient visual distinction between content and interface elements;
- support keyboard navigation where technically applicable;
- use meaningful headings and page structures;
- provide appropriately labelled form fields and controls;
- avoid unnecessary barriers to completing a reservation;
- maintain compatibility with commonly used browsers and assistive technologies; and
- identify and address accessibility issues as they become known.
3. Standards and Guidelines
Where applicable and reasonably practicable, accessibility improvements are informed by recognised accessibility principles and the Web Content Accessibility Guidelines (WCAG) published by the World Wide Web Consortium (W3C).
The level of accessibility may vary depending on the particular content, functionality, browser, operating system, assistive technology and third-party service involved.
4. Third-Party Content
Certain functionality available through the Samara Stays website may depend on services or technologies provided by third parties.
Samara Stays does not control the accessibility characteristics of third-party systems and cannot guarantee that all third-party content or functionality will meet the same accessibility standards.
Where practicable, we seek to identify and address accessibility issues affecting the overall user experience.
5. Alternative Assistance
If you experience difficulty accessing information, completing a reservation or using any functionality on the Samara Stays website, you may contact us for assistance.
We will consider reasonable requests for assistance and, where appropriate, seek to provide the relevant information or service through an alternative means.
Email: legal@samarastays.com
Telephone: +351 239 065 365
For assistance relating specifically to an existing reservation or accommodation stay, guests may also use the customer-support channels provided through the Samara Stays website.
6. Accessibility Feedback
We welcome feedback concerning the accessibility of the Samara Stays website.
When reporting an accessibility issue, providing the following information may help us investigate it:
- the page or service concerned;
- the nature of the difficulty encountered;
- the device, browser or assistive technology being used, where relevant; and
- any other information that may assist in reproducing the issue.
Feedback may be submitted to:
SERENITY HIDEAWAY – EMPREENDIMENTOS IMOBILIÁRIOS, UNIPESSOAL, LIMITADA
Email: legal@samarastays.com
Telephone: +351 239 065 365
7. Ongoing Improvement
Accessibility is an ongoing process.
We may periodically review the website and its functionality and implement improvements where appropriate, taking into account technical feasibility, available technologies, user feedback and applicable legal requirements.
8. Changes to This Statement
This Accessibility Statement may be updated from time to time to reflect changes to the website, services, accessibility practices or applicable requirements.
The date shown at the beginning of this statement indicates the date of its most recent update.
9. Effective Date
This Accessibility Statement is effective from 28 September 2026.
End of Accessibility Statement
