Booking & Payment
Last updated: 28 September 2026
This Booking & Payment Policy establishes the general conditions applicable to reservations and payments made through the Samara Stays online booking services.
It should be read together with the Samara Stays Terms & Conditions, Refund & Cancellation Policy, Privacy Policy, Cookie Policy, and any property-specific conditions presented during the booking process.
1. Booking Services
Samara Stays provides an online reservation service through which guests may search for available accommodation, review applicable rates and conditions, submit reservation details and complete payment for eligible bookings.
The availability of a particular accommodation, room or rate is not guaranteed until the reservation has been successfully completed and confirmed.
2. Search and Availability
Guests may search for accommodation by selecting the applicable:
- destination or property;
- arrival date;
- departure date; and
- number of guests.
Search results are subject to availability at the time of the search.
Availability may change before a reservation is completed.
The display of a room or rate does not constitute a reservation or a guarantee that the same accommodation will remain available.
3. Booking Requirements
To make a reservation, the guest must provide the information requested during the booking process.
Depending on the accommodation and applicable requirements, this may include:
- full name;
- email address;
- telephone number;
- guest information;
- billing information;
- identification information; and
- other information reasonably required to administer the reservation.
The guest is responsible for ensuring that information submitted during the booking process is accurate and complete.
4. Booking Confirmation
A reservation is considered confirmed once:
- the required booking information has been submitted;
- the applicable payment has been successfully authorized or received; and
- a booking confirmation has been issued.
The booking confirmation constitutes evidence of the reservation and should be retained by the guest.
If a confirmation is not received after payment has been completed, the guest should contact Samara Stays before attempting to make a duplicate reservation.
5. Reservation Number
Each confirmed reservation may be assigned a unique booking or confirmation reference.
Guests should retain this reference when contacting Samara Stays concerning their reservation.
6. Prices and Rates
Accommodation rates are generally displayed in euros (EUR).
The price applicable to a reservation is the price displayed during the final stage of the booking process before payment is submitted.
Depending on the applicable accommodation and rate, the displayed price may include applicable taxes and VAT.
Any mandatory amounts that are payable through the booking process will be identified before the reservation is completed.
7. Rate Conditions
Different rates may be offered for the same accommodation.
Rate conditions may include:
- fully refundable rates;
- partially refundable rates;
- non-refundable rates;
- promotional rates; and
- other property-specific pricing conditions.
The cancellation and refund conditions applicable to a particular reservation will be presented before payment.
Once a reservation is confirmed, the rate conditions associated with that reservation apply, subject to mandatory applicable law.
8. Promotional Codes
Promotional codes may be made available from time to time.
Unless expressly stated otherwise:
- promotional codes must be applied before the reservation is completed;
- only valid codes may be used;
- promotional codes may have specific dates, properties, rates or eligibility conditions;
- promotional codes may not be combined; and
- promotional codes have no cash value.
A promotional discount cannot normally be applied retrospectively to an existing reservation.
9. Payment
Payment is required according to the payment conditions displayed during the booking process.
Unless otherwise stated for a particular reservation, the full amount due is payable when the reservation is completed.
Payment administration for bookings made through the Samara Stays booking services is centrally administered through the payment infrastructure made available to Samara Stays.
10. Accepted Payment Methods
The payment methods available for a particular reservation will be displayed during the booking process.
Payment methods may vary according to the accommodation, booking conditions, currency and payment infrastructure available at the time of booking.
A payment method displayed as available is not a guarantee that a particular transaction will be successfully authorized.
11. Payment Authorization
When payment is submitted, the applicable payment provider may request authorization from the card issuer or financial institution.
A transaction may be declined for reasons including:
- insufficient funds;
- incorrect payment information;
- issuer restrictions;
- security controls;
- fraud-prevention measures;
- expired or blocked payment instruments; or
- technical or network failures.
Samara Stays does not control decisions made by a card issuer or financial institution.
12. Failed Payments
If a payment is unsuccessful, the reservation may not be confirmed.
Where a temporary authorization or other amount has been placed on a payment instrument but the reservation is not completed, the release of that amount may depend on the payment provider or card issuer.
Guests should not assume that a reservation exists unless a booking confirmation has been issued.
13. Duplicate Transactions
If a guest believes that they have been charged more than once for the same reservation, they should contact Samara Stays promptly and provide the relevant booking and transaction information.
The matter will be reviewed and, where an actual duplicate charge has occurred, the appropriate correction or refund will be processed.
14. Payment Security
Payment information is processed through the applicable payment infrastructure used for the reservation.
Samara Stays does not request guests to disclose payment-card passwords, authentication codes or other confidential security credentials through ordinary customer-support communications.
Guests should not send complete payment-card details by email, chat, telephone or other unsecured communication channels unless specifically required through a secure payment process.
15. Payment Verification and Fraud Prevention
Transactions may be subject to security and fraud-prevention measures.
Samara Stays may request additional information or verification where reasonably necessary to validate a transaction, protect the guest, protect the accommodation or prevent fraudulent activity.
Where a transaction cannot be reasonably verified, the reservation may be delayed, declined or cancelled, subject to applicable law.
16. Payment Disputes
Guests should contact Samara Stays as soon as reasonably possible where they believe that:
- an incorrect amount was charged;
- a payment was duplicated;
- a refund has not been received;
- a reservation was not correctly recorded; or
- another payment-related error has occurred.
Samara Stays will review the matter and communicate the applicable resolution.
Nothing in this section limits any statutory rights available to the guest.
17. Refunds
Where a refund is due, it will normally be processed to the original payment method.
Refund eligibility and amount are determined by:
- the applicable reservation conditions;
- the applicable cancellation policy;
- the circumstances giving rise to the refund; and
- mandatory applicable law.
For further information, see the Samara Stays Refund & Cancellation Policy.
18. Refund Processing Times
Once a refund has been authorized and processed, the time required for the funds to appear in the guest's account may depend on the payment provider, card network, issuing bank or other financial institution.
Samara Stays cannot control processing times imposed by third-party financial institutions.
19. Currency and Exchange Rates
Reservations are generally charged in euros.
Where a guest's account is maintained in another currency, the guest's financial institution or payment provider may convert the transaction into the applicable account currency.
Any exchange-rate difference, foreign-exchange fee or other charge imposed by the guest's financial institution is outside the control of Samara Stays.
20. Taxes and Invoicing
Applicable taxes and VAT will be presented as required during the booking process.
The applicable accommodation provider may issue the corresponding invoice or other legally required fiscal document.
Guests requiring specific billing information should provide the relevant information during the booking process or contact customer support as soon as reasonably possible.
21. Corporate and Business Bookings
Where reservations are made for business purposes, the guest or booking party remains responsible for providing accurate billing and company information where required.
Any special corporate conditions must be expressly agreed and confirmed.
Unless expressly agreed otherwise, ordinary booking, cancellation and payment conditions remain applicable.
22. Reservation Modifications
A confirmed reservation may be modified where the applicable accommodation and rate conditions permit the requested modification.
A modification may affect:
- accommodation;
- dates;
- number of guests;
- price;
- taxes;
- cancellation conditions; or
- other booking conditions.
No modification is effective until confirmed.
23. Cancellation
Cancellation rights and applicable charges depend on the rate selected and the conditions presented at the time of booking.
Guests should consult their booking confirmation for the conditions applicable to their reservation.
The separate Refund & Cancellation Policy provides further information.
24. Accommodation-Specific Conditions
Individual accommodations may have additional conditions relating to:
- minimum or maximum stay;
- occupancy;
- age restrictions;
- deposits;
- check-in and check-out;
- identification;
- local taxes;
- pets;
- children;
- visitors;
- parking;
- special requests; and
- other property-specific matters.
Where such conditions are presented during the booking process, they form part of the applicable reservation.
25. Special Requests
Guests may submit special requests during or after the booking process where the relevant functionality is available.
Special requests are subject to availability and are not guaranteed unless expressly confirmed.
The submission of a request does not constitute acceptance.
26. Booking Errors
If a material error in a displayed price, availability or other booking information is identified before or after a reservation is completed, Samara Stays may take reasonable steps to correct the error.
Where a material error affects an already confirmed reservation, the guest will be informed and any solution will be handled in accordance with applicable law and the circumstances of the reservation.
27. Reservation Cancellation for Security or Fraud Reasons
Where there are reasonable grounds to believe that a reservation involves fraud, unauthorized payment use, identity misuse or other unlawful activity, Samara Stays may take appropriate protective measures, including cancelling or restricting the reservation where permitted by law.
Where appropriate, the guest will be informed of the relevant outcome.
28. Customer Support
Questions concerning bookings and payments may be submitted through the customer-support channels made available by Samara Stays.
For formal correspondence:
SERENITY HIDEAWAY – EMPREENDIMENTOS IMOBILIÁRIOS, UNIPESSOAL, LIMITADA
Email: legal@samarastays.com
Telephone: +351 239 065 365
29. Mandatory Rights
Nothing in this Policy excludes, restricts or limits any right or remedy that cannot lawfully be excluded or restricted under applicable law.
Where mandatory consumer-protection provisions apply, those provisions shall prevail.
30. Relationship with Other Terms
This Policy forms part of the information governing reservations made through Samara Stays.
In the event of any inconsistency:
- mandatory applicable law shall prevail;
- the specific conditions expressly presented and accepted for the relevant reservation shall apply to that reservation; and
- the Samara Stays Terms & Conditions and other general policies shall apply to the extent consistent with the foregoing.
31. Changes to This Policy
This Booking & Payment Policy may be amended from time to time to reflect changes to payment services, booking functionality, applicable law or operational procedures.
The version published on the Samara Stays website shall be the applicable version from its stated effective date.
32. Effective Date
This Booking & Payment Policy is effective from 28 September 2026.
End of Booking & Payment Policy
