Guest Conduct & Property rules

‍Last updated: 28 September 2026

These Guest Conduct & Property Rules establish the general standards applicable to guests staying at accommodation made available through Samara Stays.

Individual properties may impose additional rules or requirements. Where property-specific rules are provided before or during a stay, those rules form part of the conditions applicable to the relevant accommodation.

1. Compliance with Property Rules

Guests must comply with:

• these Guest Conduct & Property Rules;
• the applicable booking conditions;
• property-specific rules;
• reasonable instructions issued by the accommodation operator or its authorized representatives; and
• applicable laws and regulations.

Guests are responsible for ensuring that all members of their party comply with these requirements.

2. Registered Guests and Occupancy

Only the number of guests permitted by the applicable reservation may occupy the accommodation.

Guests must not exceed the maximum occupancy applicable to the accommodation.

Additional persons may only stay overnight where expressly authorized.

The accommodation operator may require identification or other information from guests where reasonably necessary for check-in, legal compliance, security or accommodation administration.

3. Visitors

Visitors may be subject to the rules and restrictions applicable to the relevant property.

Guests must not allow visitors to remain overnight or exceed the permitted occupancy without prior authorization.

Where a property restricts visitors for security, capacity, insurance or regulatory reasons, those restrictions must be respected.

4. Check-In and Check-Out

Guests must comply with the check-in and check-out times communicated for the relevant accommodation.

Early check-in or late check-out is not guaranteed and may require prior authorization.

Failure to vacate the accommodation at the required check-out time may result in additional charges where permitted by the applicable property rules and law.

5. Care of the Accommodation

Guests must take reasonable care of the accommodation, furniture, fixtures, equipment, keys, access devices and other property made available during the stay.

Guests must not:

• intentionally damage the accommodation;
• remove furniture, equipment or other property from the accommodation;
• alter fixtures or installations;
• interfere with safety or security equipment;
• misuse appliances or facilities;
• carry out unauthorized repairs or modifications; or
• use the accommodation for purposes other than those reasonably associated with temporary accommodation.

6. Damage

Guests may be responsible for damage caused by themselves or by members of their party or visitors under their responsibility, subject to applicable law.

Where damage occurs, the guest should notify the accommodation operator as soon as reasonably practicable.

Any claim for compensation should be based on the actual circumstances and applicable law.

Where a security deposit or other authorization is applicable, its use will be governed by the conditions communicated for the relevant property.

7. Cleanliness

Guests must maintain reasonable cleanliness and use the accommodation in an ordinary and responsible manner.

Guests may be charged for exceptional cleaning required as a result of unreasonable use, subject to applicable law and the conditions applicable to the accommodation.

8. Smoking

Smoking, vaping or the use of similar products is subject to the rules of the individual property.

Where smoking or vaping is prohibited, guests must comply with the prohibition.

Any applicable cleaning, restoration or damage charges must be disclosed and applied in accordance with the applicable property conditions and law.

9. Pets and Animals

Pets and other animals are permitted only where the relevant property expressly allows them.

Guests must comply with any applicable conditions concerning:

• type or size of animal;
• number of animals;
• additional charges;
• designated areas;
• cleaning;
• supervision; and
• damage.

Assistance animals shall be treated in accordance with applicable law.

10. Noise and Disturbance

Guests must behave in a manner that does not unreasonably disturb other guests, residents, neighbours, staff or members of the public.

Excessive noise, disruptive gatherings, parties or other conduct that materially interferes with the normal use of the property may be prohibited.

Properties may establish specific quiet hours.

11. Parties and Events

Parties, events and gatherings are not permitted unless expressly authorized by the relevant property.

A reservation made for accommodation does not, by itself, constitute authorization to organize an event or gathering.

12. Illegal or Dangerous Activities

Guests must not use accommodation for unlawful, dangerous or abusive purposes.

The following are prohibited:

• unlawful activities;
• possession or use of prohibited substances;
• activities creating unreasonable danger to persons or property;
• unauthorized commercial activity;
• fraudulent activity;
• harassment or abuse; and
• conduct that materially threatens the safety or security of others.

13. Security

Guests must take reasonable precautions to secure the accommodation and their belongings.

Guests should:

• lock doors and windows when appropriate;
• protect access codes, keys and other security credentials;
• avoid providing unauthorized persons with access credentials; and
• promptly report lost keys, access devices or suspected security incidents.

14. Keys and Access Devices

Keys, access cards, remotes, codes and other access devices must be used responsibly and returned or surrendered as instructed at the end of the stay.

Loss or damage may result in reasonable charges where permitted by applicable law and disclosed conditions.

15. Personal Belongings

Guests are responsible for their personal belongings.

Valuables should not be left unattended where reasonable precautions are available.

Where a property provides a safe or other security facility, guests should follow the relevant instructions.

The liability of the accommodation operator for loss, theft or damage shall be determined by applicable law and any applicable property conditions.

16. Safety Equipment

Guests must not disable, obstruct, remove or interfere with:

• smoke detectors;
• fire alarms;
• extinguishers;
• emergency exits;
• security systems;
• electrical safety equipment; or
• other safety installations.

Any suspected malfunction should be reported promptly.

17. Children and Minors

Parents, guardians and accompanying adults are responsible for the supervision of minors in their party.

Specific properties may impose age restrictions or additional requirements for safety or legal reasons.

18. Special Requests

Special requests are subject to availability and are not guaranteed unless expressly confirmed.

Guests should not assume that a request has been accepted merely because it was submitted.

19. Accessibility and Assistance

Guests requiring accessibility-related arrangements should communicate their requirements before arrival whenever possible.

The accommodation operator will consider reasonable requests subject to the characteristics of the accommodation and applicable law.

20. Emergency Situations

In an emergency, guests should immediately contact the appropriate emergency services where necessary.

Guests should also inform the accommodation operator as soon as reasonably practicable.

The emergency services number applicable in Portugal and throughout the European Union is 112.

Guests staying outside Portugal should use the emergency number applicable in the relevant jurisdiction.

21. Prohibited Commercial Use

Accommodation may not be used for unauthorized commercial activities, including unauthorized filming, photography, events, advertising, professional production or other commercial purposes.

Prior authorization may be required for activities of this nature.

22. Illegal Subletting and Transfer

Guests must not:

• sublet the accommodation;
• commercially resell the reservation;
• transfer the accommodation to another person without authorization; or
• advertise the accommodation for onward rental.

23. Failure to Comply

Where a guest materially breaches these Rules, the applicable booking conditions or property rules, the accommodation operator may take reasonable measures permitted by law.

Depending on the circumstances, this may include:

• requiring the conduct to cease;
• requiring unauthorized persons to leave;
• charging for verified damage or exceptional costs;
• terminating the stay where legally permitted; or
• contacting the relevant authorities where necessary.

No measure shall be taken in a manner inconsistent with mandatory applicable law.

24. Responsibility for Guests and Visitors

The person who makes a reservation is responsible for ensuring that members of their party and authorized visitors are informed of and comply with the applicable rules.

This does not remove any independent responsibility imposed by law on another person.

25. Property-Specific Rules

Individual accommodation may have additional rules relating to matters including:

• swimming pools;
• balconies and terraces;
• parking;
• beaches or waterfront areas;
• outdoor areas;
• fireplaces;
• cooking facilities;
• pets;
• children;
• accessibility;
• security deposits;
• noise;
• smoking;
• visitors; and
• local regulatory requirements.

Where property-specific rules are communicated to the guest, they must be followed in addition to these general Rules.

26. Changes

These Guest Conduct & Property Rules may be updated from time to time.

The version applicable to a reservation will be determined in accordance with the booking conditions and applicable law.

27. Contact

Questions concerning these Rules may be directed to:

SERENITY HIDEAWAY – EMPREENDIMENTOS IMOBILIÁRIOS, UNIPESSOAL, LIMITADA‍

Email: legal@samarastays.com
Telephone: +351 239 065 365

28. Effective Date

These Guest Conduct & Property Rules are effective from 28 September 2026.

End of Guest Conduct & Property Rules